Practical Tips
Interviewing vulnerable customers – the considerations
Posted on 28 June 2021
A member recently asked for advice when interviewing vulnerable customers - mainly older customers dealing with healthcare issues. What issues should be taken into consideration? How should the interviews be...
Practical Tips
Running online workshops effectively – some practical advice
Posted on 1 May 2021
Jill Elston has summarised the advice she was given by the ICG Hive when exploring how to run effective remote online workshops. A few weeks ago I asked the egroup...
Practical Tips
Infographic resources
Posted on 13 March 2021
A useful link to infographic template resources Presentation Go - a wide range of free templates and slides If you have any more suggestions or resources, please post them here...
Practical Tips, Research Knowledge
Coping with large volumes of open ended responses
Posted on 16 February 2021
Many thanks to Ella Fryer-Smith who has produced this summary of advice given to her about coping effectively with large volumes of open ended responses. Thanks to all who responded...
Practical Tips
Hiding observers from a Zoom group
Posted on 8 February 2021
Zoom's policy is that everyone attending a Zoom meeting must be aware that there are other people on it (so you cannot set up 'secret' observers in advance) - and...
Practical Tips, Research Knowledge
Automating Qual coding & analysis: Tools
Posted on 24 January 2021
A summary of responses to a recent egroup request by Geoff Fitzgerald - many thanks to Geoff for preparing this I think the initial premis of trying to find any...
Practical Tips, Research Knowledge
Projective techniques toolkit
Posted on 6 November 2020
Abbey Teunis recently asked the e-group for ideas on what projective techniques to use on a job for a client who requested 'creative and new thinking'. Many ICGers suggested a...
Business Knowledge, Practical Tips
Developing business policies
Posted on 29 October 2020
Increasingly clients (and their procurement departments) require their suppliers to have a suite of business policies in place in order to commission work. A business policy is a set of...
Practical Tips
Zoom presentations – how to keep your audience engaged
Posted on 17 September 2020
In the post Covid world, we are finding that we are increasingly conducting meetings and presentations online - but how do you keep your audience engaged when they are in...
Practical Tips
10 vs 11 point scales – the pros and cons
Posted on 17 September 2020
Is there a difference between how people respond to a 10 (1-10) or an 11 (0-11) point scale? Are differences seen just at the bottom end of the scale, or...
Practical Tips
Books to teach people about research
Posted on 29 July 2020
This is a summary of responses to a recent request on the egroup for good qual books - aimed at teaching clients and junior researchers (and 'reminding' the more experienced...
Practical Tips
Separating pages in a PDF
Posted on 18 July 2020
A recent email thread asked the group whether anyone knew of a tool that would help separate out pages in a PDF into individual (for easy uploading as stimulus). Suggestions...