Helen Lancaster - Crystal Market Research Ltd


Qualitative and quantitative research, in particular:

  • advice on survey/project design
  • project set-up and co-ordination
  • questionnaire design
  • focus group moderation
  • depth interviews
  • analysis of findings
  • report writing
  • presentations


Research for the public and voluntary sectors, in particular:

  • customer feedback
  • sustainable transport
  • social marketing
  • service development
  • advertising development


25 years market research experience, formerly an MRS examiner and e-tutor. Formerly at MORI, IFF Research (business-to-business agency) and arnold + bolingbroke (small consultancy specialising in new product development), and clientside at an international direct mail publishing company.

Began working independently in 1998.

Based in Bristol.

What sectors do you most often work in?

  • Government, social research, education
  • Charities & Not-for-profit
  • Entertainment, leisure & travel

What are the main types of research/research specialisms you conduct most often?

  • Quantitative
  • Qualitative

What regions within the UK do you cover?

  • English Midlands
  • Wales
  • South West England

Where are your offices in the UK?

  • South West England