Ine Armour Brown - Armour Brown


Services

I'm an allround qualitative researcher with some 20 years experience. I aim to make (business) decision making for my clients easier by highlighting the most relevant and influential aspects of a product or service for their target group. Alongside with local knowledge of the Netherlands markets I bring a positive attitude to improvement. You can contact me for:

- In-depth interviews

- Focus groups (also online)

- Co-creation sessions / brainstorms

- Online qualitative and research via apps

 

My network includes partners in recruitment, venue selection, webstreaming, live interpretation, graphic design, quantitative research, social media research and, of course, other qualitative research specialists.

 

 

Speciality

I'm an allround qualitative researcher with specific local knowledge in the service sector. More recently I've focused on technical product innovations.

Themes:

Innovation, new product development

UX (usability), service design

Communication

Segmentation studies

CX, customer satisfaction, qualitative to explain NPS

 

 

Background

Before I set up as a freelance research specialist, I spent 15 years at agencies in the UK and Holland, including the largest independent agency in Holland (Blauw Research). My clients remember me for my flexibility, high energy, eagerness to understand and, perhaps, a loud voice when I become enthusiastic ;-)

For a few years I headed up a qualitative team at Blauw. In 2012 I successfully trained to become a strategy development facilitator. While developing in this direction, I became convinced of the benefits of game elements in triggering people to contribute.

I live in the south of Holland, about an hour and a half from Amsterdam and an hour from Antwerp (Belgium), with my British husband and two children. Over the years, I've lived in the UK and France. My family spent a large part of 2014 in Thailand, Vietnam and Indonesia and I find it refreshing to view my home country through foreign eyes.


What sectors do you most often work in?

  • Business to business
  • IT (inc Ecommerce)
  • Financial
  • Utilities
  • Agriculture Veterinary & Environment
  • Entertainment, leisure & travel
  • Consumer durables

What are the main types of research/research specialisms you conduct most often?

  • Qualitative
  • Online/Mobile
  • Workshop facilitation
  • Data Processing & Reporting
  • Recruitment and Fieldwork
  • Specialist techniques
  • Video/audio services
  • Research venue/studio hire
  • Secondary Research (data mining, desk research, web analysis)

Which international regions do you cover?

  • Western Europe

Apart from English, which languages do you speak fluently?

  • Dutch

Where are your offices outside the UK?

  • Netherlands/Belgium