Antony Howarth

Rubicon Associates

Services

PROJECT TYPES: Qualitative, Quantitative and Secondary Research

KEY ACTIVITIES: Bid writing, Programme design, Fieldwork (Qual. & Quant.) Analysis & Reporting, Developing action plans

KEY SKILLS: Research design, Group moderation, Analysis & reporting & Translating recommendations into action plans

SECTORS / ORGANISATIONS: Mainly Government, Not-for-profit, Charitable, Housing & Organisations that support Vulnerable people. Also, Aviation and Logistics.

SUBJECT AREAS: Service delivery models and Customer satisfaction / experience. Employee satisfaction.


Speciality

Customer & Employee satisfaction / experience.

Review & Redesign of Service Delivery Models.

Research in Government, Charitable, Not-for-Profit & Logistics sectors.


Background

After studying Social Sciences at Universities in the UK and Germany my career began with teaching but soon moved into training within a multisite Language Training organisation in Japan. Following a move back to the UK I joined an International Customer Service Consultancy where I gained formal Market Research skills, ultimately leading to a two-year secondment to the South African office. Following my return to the UK my experience and skills progressed as I became involved in a Research based Consultancy operating in a wide range of sectors including aviation, government, healthcare, social housing, banking and insurance. In 2002 I became an independent consultant utilising my range of skills and experience predominately in assignments within the Government & Charitable sectors.


Sectors

  • Charities & Not-for-profit
  • Government, social research, education

Skills & Services

  • Qualitative
  • Quantitative
  • Secondary Research (data mining, desk research, web analysis)