We offer a variety of research including benchmarking, exit surveys, mystery shopping, market research, focus groups, real time feedback and insight. In addition we run workshops on leadership strategy, communication, performance management and customer journey mapping. We also coach and mentor teams and individuals.
We work across a variety of sectors including care, retail, hospitality, tourism and professional services. My focus is on improving end to end customer experience so includes all stakeholders and employees. We provide insight and measurement on all elements of service, identify commercial opportunities and develop programmes where individuals are developed to become highly engaged and productive.
My early background was in food and drink businesses. I spent 8 years in Australia working primarily in the wine industry there. Back in the UK my focus was on leading large teams in challenging environments. For the last 15 years, I have been supporting mainly SME's in customer experience transformation using our six step process which includes business strategy, gap analysis, training and development.
- Advertising & Media
- Agriculture Veterinary & Environment
- Business to business
- Charities & Not-for-profit
- Entertainment, leisure & travel
- Government, social research, education
- Grey market
- IT (inc Ecommerce)
Skills & Services
- Business services for market researchers
- Data Processing & Reporting
- Mystery shopping
- Recruitment and Fieldwork
- Specialist techniques
- Video/audio services
- Workshop facilitation
- Desk Research