Richard Owen

Frictionless Insight


Working at the intersection of technology, innovation and operations.


We help clients reduce waste

You’re probably spending too much money on insight that takes too long to have impact. Cut through the clutter and drive your business forward at speed.

We help agencies scale smoothly

You didn’t start your agency to drown in operations and process. You focus upfront on your clients and your work. We’ll take care of the business out the back.

We help platforms find their way

Your tech is great, but getting traction is tricky. We help you package your offer more effectively to get people to plug you in to their workflow more seamlessly.


Working at the intersection of technology, innovation and operations.

Reducers of waste. Removers of barriers. Pain point eradicators.

Smart inventors. Smooth operators. Business scalers. Transformation Enablers.


Grown an agency division from start up to $8M in 6 years

Built an insight technology platform and sold it (twice)

Built a platform-based insight division from scratch to $3M in 3 years

Held a global innovation role in the noughties that launched digital tools before digital tools were a thing

Transformed the entire way a leading agency operates in gathering, distilling and inspiring with data and insight

Skills & Services

  • Business services for market researchers
  • Data Processing & Reporting
  • Ethnography
  • Online/Mobile
  • Qualitative
  • Quantitative
  • Specialist techniques