Simon Williams

Overview

Service Insights Ltd delivers expertise on customer satisfaction feedback to influence performance improvement and organisational learning. Our mission is ‘measuring and optimising service performance and impact’. We are delivering this by offering our expertise gained through academia and practice.

Services

We are a micro research company providing a full range of research services applying quantitative and qualitative techniques. Our specialism is customer satisfaction feedback and how this informs service performance.

Examples of our research methods include:

• Telephone surveys
• Online surveys
• Postal Surveys
• Focus Groups
• Depth interviews

Examples of areas of our work include:

• Customer satisfaction surveys (perception surveys and transactional surveys)
• Employee satisfaction surveys
• Delphi studies
• Customer journey mapping
• Service reviews
• Project evaluations
• Strategy work