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ICG webinar recording: TSAPI – your questions answered

29 Sep 2020

ICG member Matt Gibbs answers questions from ICG members on the topic of TSAPI – the new API standard for Transferring Survey data. Content is correct as of Sunday 27th of Sept 2020, and here’s the breakdown if you want to jump to a particular...

AGM September 2020

24 Sep 2020

Attached are the accounts, Treasurer’s and Chair’s reports, and minutes from the AGM, held online on Thurs 24th September. ICG-Treasurers-Report-AGM-Sept-2020Download Minutes-from-AGM-24Download ICG-AGM-report-from-Chair-Sept-2020Download...

Zoom presentations – how to keep your audience engaged

17 Sep 2020

In the post Covid world, we are finding that we are increasingly conducting meetings and presentations online – but how do you keep your audience engaged when they are in disparate locations and possibly subject to all sorts of distractions? This was a question...

10 vs 11 point scales – the pros and cons

17 Sep 2020

Is there a difference between how people respond to a 10 (1-10) or an 11 (0-11) point scale? Are differences seen just at the bottom end of the scale, or does it impact the whole scale? This question on the e-group sparked an interesting debate which is summarised...

How to sweat your insight assets

25 Aug 2020

ICG member Curtis Arthur is an experienced and accomplished loyalty analytics and consulting professional who has made a career of creatively making the most of low budgets and disparate pieces of information. Here he writes about how to maximise theuse of insights...
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