A repository and resource of the latest thinking from the research and business worlds.
This page shows the latest articles posted on the website, but you can narrow your search by focusing on 'research knowledge', 'business knowledge' or 'templates and resources'.
Research Knowledge
New research techniques, thinking, resources and ICG opinions.
Business Knowledge
Helpful tips, advice and resources to help you run your business.
Templates and resources
A collection of useful resources and templates for members to use.
Running workshops - Tips & Techniques
Research Knowledge
Friday 8th June 2018
Facilitation is a unique skill - and very different from moderation. Susan Martle gives us some hints and tips
Customer Experience Research
Business Knowledge
Tuesday 5th June 2018
Ever struggled to convince a small business of the value of customer experience research - your answer is here.
Digital recorders
Templates and Resources
Tuesday 22nd May 2018
Experiences and recommendations from the e-group
The Digital Impact on the art of Conversation
Research Knowledge
Monday 21st May 2018
ICG's Sarah Mowl takes a look at how communication has changed in the digital age
Postcode Mapping Tools
Templates and Resources
Monday 21st May 2018
Two tools to help you create professional maps
The Digital Shopper's Journey
Research Knowledge
Monday 30th April 2018
Field Agent infographic mapping out the decision making and behavioural journey of digital grocery shoppers