Overview

We help businesses improve their customer experience by creating a vibrant, motivating and compelling workplace culture.

Services

In a time when people have less money in their pockets, having a stand-out customer experience has never been more important.

But most businesses are looking at it the wrong way round.

All of their time, money and focus is on the end user, and the people who can make or break the experience - the frontline teams – are largely ignored. It’s an oversight that just doesn’t make sense.

Customers love experiences where they can see that staff are happy. And when colleagues love what they do, they deliver better customer experiences. We turn the traditional approach to customer experience development Upside Down, putting your people at the heart of the process, and creating an identity and culture for your teams that makes the delivery of an amazing customer experience inevitable.

We call it Upside Down Experience.

About

Hello! I'm Andy (Sling).

I'm really passionate about people enjoying their working lives. Not only does this make them happier, it also means that businesses deliver a better customer experience.

Happy teams = Happy customers = Happy commercials

As well as being obsessed with Customer Experience and Workplace Culture, my background is in Innovation - I used to work at ?What If! - and love weaving those creative behaviours into everything I do.

Outside of work, I am married to Charlie, and we have two brilliant kids (Merry, 12 and Leo, 9).

I'm a massive Wrexham AFC fan, who after 40 years of misery is totally enjoying riding the Hollywood wave!

Anyone that knows me well will also tell you that I'm obsessed with The Cure.

Give me a shout - I'm always free for a cuppa.

Cheers,

Sling