Overview

Research Consultant with more than 10 years' experience, focused on user research consultancy, UX and UI.

Services

• With over 10 years' experience in senior, research-led roles, and after having debriefed to Board level for Top 5 banks, utilities, and a host of SMEs, I know how to make a positive difference every time. My experience ensures I can translate user insight into actionable and viable recommendations for all my clients
• I use a highly collaborative approach to design the most efficient way of uncovering new insights about users, integrating this with the organisation's current knowledge base. I can then:
  - Pinpoint specific service challenges/positives /opporunites as well as broader user needs and mindsets
  - Synthesise the results into a wide range of formats so they are immediately actionable by Product and Development teams
  - Continue to champion user needs and concerns throughout all stages of the Design process
  - Coach staff internally to incorporate User Centred Design best practice and undertake their own research activities going forward

- "We found it extremely insightful and the methodology was a great way to approach our launch"
Operations Director, Onfido (Digital Tech Leader)

#UX #UI #CX #Quantitative

About

I do believe that research has limited value until it's acted upon, and still get excited at just how much impact user insights can have, when used well and embedded with a User Centred Design culture