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Why VoC research works!

07 Mar 2018

How do you establish shared, customer-centric motivation in your teams?  Jane Morgan tells us how. Group IQ is the ability of teams to perform well.  Groups with high emotional intelligence outperform those with high cognitive abilities (Goleman). Harmonious...

Ilex Europe 2018 – Papers and presentations

06 Mar 2018

Presentation decks from the recent IleX Europe 2018 conference are now available, and we have been given permission to publish the link on our website. The agenda included sessions on; change and reinvention artifical and uagemented intelligence insight, innovation...

Example late payment terms

19 Feb 2018

Following an e-group discussion, here are some example late payment terms shared by members… “Invoices are payable within fourteen days of invoice date and, unless otherwise stated in writing, quotations are given exclusive of VAT.  The Company will...

Writing a technical report

19 Feb 2018

What should be included in a technical report?  Here we have an overview of the types of information, and some examples that you may wish to follow… Content Introduction, including overview and objectives of the research (in brief) and...

Getting the most out of online bulletin boards

14 Feb 2018

Following a recent Egroup request, Nanda Marchant has collated and summarised the hints and advice given by other ICG members about maximising the value of online bulletin boards. Increasingly in the research world, online bulletin boards, diaries and the like are...

Cybercrime buide for SMEs

14 Feb 2018

Smaller businesses spend less time and money on network security than larger firms – which makes them easy targets. Watchguard has produces a Cyber Crime Guide aimed speficifally at small and midsized businesses.  In it you will find out how hackers...
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