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ICO compulsory registration

07 Jun 2019

From 25 May 2018, the Data Protection (Charges and Information) Regulations 2018 requires every organisation or sole trader who processes personal information to pay a data protection fee to the ICO, unless they are exempt. The ICO does publish some of the...

How does culture affect international business?

29 May 2019

In an ever-increasing globalised world, cultural sensitivity is essential. As more companies grow and the global market place becomes more accessible for small businesses, multinational and cross-cultural teams are becoming more common. This means that now more than...

Digital Transformation vs Digital Reinvention

23 May 2019

Nick Boney’s has had two very different digital experiences recently which gave him pause for thought.  In his blog, he looks at the motivations for, and impact of, the different approaches…   Digital Transformation vs Digital Reinvention –...

Presenting at Conferences – Tips & Advice from ICGers

23 May 2019

ICG member Alan Terry of Vanilla Research, asked members on the forum what their advice would be in ensuring that a presentation to a Conference went well.  He has put together a summary of the adivce he received, together with an assessment of how well...

Customer Service Trends – Firebrand Insight

23 May 2019

ICG member Andrew Smith – Firebrand Insight – reveals results from this year’s latest Customer Service Trends report. Our recently published annual customer service trends report, driven by a 1,000 adult sample across the UK, contains a wealth of...

The new global packaging trend – Connectedness

17 May 2019

ICG member Carol Raithatha takes a look at how the world of packaging is evolving – and its implications for packaging, brand and user experience research.  Businesses are now fully aware of the effects of plastic packaging on the environment.  They...
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