A guide to working from home

Setting up in business by yourself for the first time can feel daunting. This article from experienced ICG member Gill Wales is one of a series contributed by Gill, and provides a useful check list. Originally published in 2009, this has been revised and updated by...

Terms & Conditions of Business

It is essential to add your terms of business to any costing or proposal. This article by ICG member Gill Wales includes a useful check-list of items to include. The original article was published in 2009.  This updated version was loaded August 2013

Commissioning research

Download a short and highly informative guide on how to commission survey research. It has been written by Gill Wales, a senior ICG member with significant client side and supplier experience. It will tell you what to put in a brief, how to judge a good proposal and...

The Customer Experience

AURA (Association of Users of Research Agencies) recently invited the ICG to lead a seminar on 'The Customer Experience'.  ICG members Sheila Keegan, Stephen Connell, Jane Woolley, Robin Shuker and Sam Neill presented papers and led interactive sessions...

Guidance on policies for ITT responses

A regular "call for help" on the eGroup is advice or guidelines on writing the various policies required by many Invitations to Tender.  The Chair and Committee are extremely grateful to Steve Hallam for developing these guidance notes for...

How to research and understand alternative culture

With the globe shrinking, ICG members are increasingly being asked to conduct work across geographical and cultural boundaries. In response to an increase in enquiries in the egroup, ICG members Iris Griffiths and Jessica Shepherd provided us with some practical do’s...
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