Topic: ICG Matters, Guidance & Materials

  • RECORDING: How to Use the ICG’s eGroup (Closed Email Group) More Effectively

    RECORDING: How to Use the ICG’s eGroup (Closed Email Group) More Effectively

    Are you using the eGroup mailer properly, or is it anxiety-ridden to do so ?

    This is a closed session for all ICG members, whether you’re active on the eGroup or less so.

    Join us for this short webinar on what the eGroup is and how to use it more effectively.

    More specifically, you’ll find out more about;

    • How to use it easily
    • What sort of questions to post
    • General rules (do’s and don’ts) – high level
    • Options of receiving the emails
    • Future recommendations.

    You’ll also have the opportunity to tell us how you find it and ask us questions.

    This session will be run by ICG committee member Paul Gebara, who’s responsible for helping members get the most out of the eGroup.

    Watch this session here 

    Session slides here: Egroup- Webinar – 21Mar25F

  • The ICG’s Book Group

    The ICG’s Book Group

    By ICG member Annabelle Phillips

    Book Group

    Our book group has two main formats:

    Discuss and debate: 

    An ICG member takes the lead for this, giving a review and the headlines via a couple of slides and everyone has a discussion on the key points, what they think of the book (if they’ve read it, and no worries if not –  it’s a good way to learn about a book without reading it!)

    Q&A with an author:

    Our next session is with Chantal Cornelius who is the author of ‘Stand Out Strategies’.  This will be chaired by Karen Elton on 30 April at 12 noon and will be your opportunity to quiz Chantal on some of her thinking and theories. Find and more and book your place for this here. 

    Looking for volunteers

    We are looking for volunteers to discuss a book you’d like to share that you’ve enjoyed or not enjoyed, or think is controversial, etc.  Please get in touch with Kath Rhodes, Annabelle Phillips and/or Lucie Wernicke.

  • AddMaple Wins Prestigious Start-Up Competition

    AddMaple Wins Prestigious Start-Up Competition

    ICG member Ange Taylor, founder of AddMaple, recently won a startup competition, competing against 77 startups across industries like architecture, design, and collaboration. Their win came with a $20,000 cash prize and industry recognition – and it’s in PR Newswire.

    This is not just a win for AddMaple – it’s a win for research and insights as a whole. It reinforces that our field is at the forefront of innovation. This wouldn’t have been possible without our very own Jeff Deighton who has put AddMaple through so many research tests and was able to give me a video testimonial and Andrew Smith provided us with a written testimonial. Shout out also to Dan Young who also provided us with a testimonial, short video and to Barbara Du Perron for her essential feedback and suggestions. You all helped see the value in AddMaple and gave Ange the confidence to enter the competition in the first place.

    Thank you, ICG, for being such a great community!

    As a gesture of thanks, AddMaple would love to offer ICG members discounted rates, indefinitely. Use code: ICGGRATITUDE for an extra 10% on top of the 15% discount for our Annual AI plan. The upcoming modular dashboards will be included in this plan too.

    If you want to be included in the dashboard release, reach out to Ange.

    AddMaple isn’t just a faceless SaaS. We are here to help if you’re stuck on a project and need to get a file in the correct format, or need a hand.

    ange@addmaple.com

    AddMaple – Your data summarized and ready to explore | AddMaple

  • Two ICG Members Are Finalists of the AQR’s Pioneer’s Award 2025

    Two ICG Members Are Finalists of the AQR’s Pioneer’s Award 2025

    The ICG is proud that two out of the four nominated finalists of the inaugural AQR Wendy Gordon Pioneers Award are ICG members; huge congratulations to Tom Woodnutt (Feeling Mutual) and Steven Lacey (The Outsiders).

    This new AQR award is to celebrate what Wendy Gordon brought to the industry and beyond – to brand planning, semiotics, recruitment, marketing and more; her curiosity, her bravery, her intelligence and her pioneering spirit.   The award is for a qualitative researcher with a similar pioneering spirit in the work that they do.

     

    https://www.aqr.org.uk/

  • Walking the Growth Mindset Path: A New Partnership Sparked by Icg Collaboration

    Walking the Growth Mindset Path: A New Partnership Sparked by Icg Collaboration

    Just a month ago, Lara Meyer led a webinar for ICG members on Growth Mindset—a session that not only resonated with attendees but also led to something unexpected: a brand-new partnership.

    During the session, Lara shared a personal story about moving to Bahrain, facing career uncertainty, and how shifting to a growth mindset transformed what felt like a setback into an opportunity for reinvention.

    The discussion struck a chord with many who attended, including fellow ICG member Jeff Deighton, who reached out after the webinar. Jeff shared how Lara’s journey mirrored his own experiences of career transitions and resilience, and their conversation quickly evolved into something bigger.

    Now, LMI and insight engineers are joining forces to help leaders and teams embed a growth mindset, take smarter risks, and achieve tangible business success. This collaboration brings together Lara’s expertise in coaching and mindset development with Jeff’s focus on tracking progress and driving business growth.

    What makes this story even more special is how it highlights the power of the ICG community. The webinar programme didn’t just offer a story or insights—it sparked a meaningful professional connection that is already shaping new opportunities. It’s a testament to how quickly collaboration can take root when members come together with shared goals.

    If you’re curious about how a growth mindset culture can benefit your team, Lara and Jeff are ready to help.

    Get in touch:

    Read the full story here

    #MRX #GrowthMindset #PerformanceDevelopment #BusinessTransformation

  • RECORDING: Award for Independent Consultants 2024 Finalists Share Submissions

    RECORDING: Award for Independent Consultants 2024 Finalists Share Submissions

    This webinar has been generously sponsored by Norstat

     

    Come and hear from our 4 Award Finalists from last year about their submissions. Hear more about how they approached their work, the hurdles they overcame, what worked well and less well, and why they chose to enter the Award.

    A great opportunity to learn from other consultants and ask them questions. Also an opportunity to find out more about the Award for 2025.

    Our Finalists

    • AWARD WINNER: Futuresight: Rob Waddington:

      Exploring  experiences of communications services amongst consumers, citizens and microbusinesses in the UK.  

     

    • Futuresight documented the experiences of these audiences in 3 ethnographic short films – from inner city estates to the wilds of the Shetland isles.  The films helped the Communications Consumer Panel (CCP) connect the individuals and communities they represent more directly with industry, civil society and government, resulting in the CCP having to do less to initiate policy change.https://www.linkedin.com/in/rob-waddington-2348b04/
    • Citrine Research: Kate Turner and Julie Irwin:

      Breakthrough Research Rapidly Enhances Customer Experience

      Citrine Research undertook powerful, in-depth research that went viral across Legal & General. The results were actioned at unprecedented speed delivering an immediate positive impact on customer outcomes, as well as boosting the profile of the internal Legal & General insight team.

      Kate Turner (CMRS) | LinkedIn  Julie Irwin (FMRS) | LinkedIn

      The Word Is Out: Dan Parker-Smith:

      Customer Closeness Videos 

       

      Dan started working with Futures Housing Group (FHG) on a four-month customer closeness project, bringing to life existing segments of customers living in FHG properties. The project evolved into a near 20 month deep dive into peoples’ lives delivering our insight using a selection of short-films. The outcome was transformative for FHG, as the films got the emotion of living in social housing across, leading to positive change for their customers.

      https://www.linkedin.com/in/danparkersmith/

      Wren Insight: Hannah Beech and Jude Terry:

      The power of closeness-led insight to build influence in businesses

       

      Wren use interactive experiences, events and customer story films to create big shifts in customer EQ, giving Insight teams wider reach and greater influence to create change. Their projects help clients give insights a louder voice, and have lead to greater investment in seasonal marketing and retail transformation at the John Lewis Partnership and changes to working culture at Penguin Random House. 

      https://www.linkedin.com/in/hannah-beech-9bb60752/  https://www.linkedin.com/in/jude-terry-b68b6914/

    Watch this webinar here 

     

  • ICG Member Buddy Scheme

    ICG Member Buddy Scheme

    An opportunity for ICG members to meet and exchange ideas/opinions with other members. Members are paired up for 3 months, after which the pairings change. No huge commitment needed, just a willingness to (probably virtually) meet up with your ‘buddy’ at agreed times and agree to share work issues/concerns/questions with each other.

    To sign up to our next Buddy scheme, REGISTER HERE

    “As an independent consultant you can so easily get stuck in the rut of working, prospecting, proposal writing, chasing down leads and opportunities; client service, chasing payments, making payments that suddenly you realise that the isolation of following your initial desire to be independent can be quite different to how you imagined it might be.

    Thankfully organisations like the ICG are more than like-minded people going through the same experiences. The ‘buddy’ system implemented a few years ago has for me given an opportunity to reach beyond the usual contributors and be introduced to people within the membership who always stimulate a thought, a wish or a desire to do something a little different.

    I love the collaboration it offers – that may not be a commercial one but a free exchange of ideas and experiences to use as prompts and challenges to my own way. I have met some great people and some who I may never talk to again, because the open spirit of letting a conversation flow was not there to start with. Buddy’s are not network introductions so don’t think of them like that. They are a chance to have a conversation with someone who may feel the same way you do or may have a much better way of operating or a skillset you don’t have yourself.

    Be open-minded and honest with your buddy and they may just become a friend, a collaborator or a spark for a new idea.”

    ICG member Alan Bowman, The Buzz

     

  • Award for Independent Consultants 2024 – WE HAVE A WINNER

    Award for Independent Consultants 2024 – WE HAVE A WINNER

    Huge congratulations to this year’s WINNER of the Award for Independent Consultants (part of the MRS Awards programme):

    Futuresight: Rob Waddington:

    Exploring  experiences of communications services amongst consumers, citizens and microbusinesses in the UK.  

    Futuresight documented the experiences of these audiences in 3 ethnographic short films – from inner city estates to the wilds of the Shetland isles.  The films helped the Communications Consumer Panel (CCP) connect the individuals and communities they represent more directly with industry, civil society and government, resulting in the CCP having to do less to initiate policy change.

    Matt Kirby, Award judge, said about this submission:

    Futuresight’s submission shows how independent consultant, Rob Waddington, working with filmmaker Greg Atkins, helped the Communications Consumer Panel connect the individuals and communities they represent with stakeholders in a new and powerful way. Documenting the experiences of consumers, citizens and microbusinesses, from inner city estates to the wilds of the Shetlands, in 3 ethnographic short films, ensured their voices were heard by a wider audience, leading to policy change.

     

     

    What does it take to become a Finalist? Join us online on 30 Jan 2025 to hear about all our Finalists’ submissions

    More about the 4 Finalists here.

    More info about the Award here. 

  • Award for Independent Consultants 2024: We have our Finalists!

    Award for Independent Consultants 2024: We have our Finalists!

    From amongst several superb submissions this year, the ICG judges, alongside those from the MRS, whittled the Finalists down to 4 worthy contenders:

    In business name alphabetical order:

    Citrine Research: Kate Turner and Julie Irwin:

    Breakthrough Research Rapidly Enhances Customer Experience

    Citrine Research undertook powerful, in-depth research that went viral across Legal & General. The results were actioned at unprecedented speed delivering an immediate positive impact on customer outcomes, as well as boosting the profile of the internal Legal & General insight team.

    Kate Turner (CMRS) | LinkedIn  Julie Irwin (FMRS) | LinkedIn

    Futuresight: Rob Waddington:

    Exploring  experiences of communications services amongst consumers, citizens and microbusinesses in the UK.  

    Futuresight documented the experiences of these audiences in 3 ethnographic short films – from inner city estates to the wilds of the Shetland isles.  The films helped the Communications Consumer Panel (CCP) connect the individuals and communities they represent more directly with industry, civil society and government, resulting in the CCP having to do less to initiate policy change.

    https://www.linkedin.com/in/rob-waddington-2348b04/

    The Word Is Out: Dan Parker-Smith:

    Customer Closeness Videos 

    Dan started working with Futures Housing Group (FHG) on a four-month customer closeness project, bringing to life existing segments of customers living in FHG properties. The project evolved into a near 20 month deep dive into peoples’ lives delivering our insight using a selection of short-films. The outcome was transformative for FHG, as the films got the emotion of living in social housing across, leading to positive change for their customers.

    https://www.linkedin.com/in/danparkersmith/

    Wren Insight: Hannah Beech and Jude Terry:

    The power of closeness-led insight to build influence in businesses

    Wren use interactive experiences, events and customer story films to create big shifts in customer EQ, giving Insight teams wider reach and greater influence to create change. Their projects help clients give insights a louder voice, and have lead to greater investment in seasonal marketing and retail transformation at the John Lewis Partnership and changes to working culture at Penguin Random House. 

    https://www.linkedin.com/in/hannah-beech-9bb60752/  https://www.linkedin.com/in/jude-terry-b68b6914/

     

    More info about the Award can be found here. 

  • Researchers with Balls

    Researchers with Balls

    Earlier this year, following a networking lunch, Andrew Smith proposed a charity walk with a difference. The plan was to walk the Monopoly Board, raising awareness and money for The Robin Cancer Trust who focus on testicular and ovarian cancer. After a few more drinks, the #walkingbollocks event planning team were in full swing and the campaign quickly expanded to include clients, suppliers, friends, family, dogs and even other researchers!

    On Saturday 7th September, Paul Griffiths, Matt Kirby and Andrew set off from Old Kent Road with 40 others looking like this. The group visited every stop on the Monopoly Board, walking 16 miles and engaging with the general public along the way. We made people smile, we confused others, some even donated money on the spot and above all, like all good researchers, we stimulated discussions.

    Thank you so much to all those who have donated already. As I type this, we have raised around £3,000 but if you would like to support the #walkingbollocks and #talkingbollocks team please visit https://www.justgiving.com/campaign/monopolywalk. Thank you.

    Finally, thank you to Paul and Matt for being part of this special day. I’m already dreaming up the next charity event, so let me know if you fancy joining the fun!

    Andrew