Topic: Specialist Methods and Sectors

  • Taste of Two Worlds: Food as a Bridge Between Heritage and Home: How Migrants Use Food to Navigate Dual Identities

    Taste of Two Worlds: Food as a Bridge Between Heritage and Home: How Migrants Use Food to Navigate Dual Identities

    Article by ICG member Aakanksha Haran

     

     

     

     

    In the quiet warmth of British kitchens, where rain softly taps windowpanes and the kettle’s
    whistle breaks the morning silence, a deeper story simmers alongside the aroma of spices, pots
    of dal, and masala chai. For South Asians in the UK- Indians, Pakistanis, Bangladeshis food is
    more than sustenance. It is a memory machine and a cultural anchor. Each fragrant dish evokes
    bustling markets back home, family mealtimes around steel thalis, and the laughter of festivals
    under monsoon skies. As detailed in the 2025 Smart Move Ventures research, new settlers often
    find themselves overwhelmed not just by logistics, but by longing: calling mothers for recipes,
    craving smells of home. In these kitchens, food is memory stirred into motion, spooned gently
    over rice, steeped in tea, and sizzled in mustard oil. The clatter of pans becomes a language of
    connection, of holding on, of quietly saying, ‘I haven’t let go.’

    The first waves of South Asian immigrants arrived post-Windrush, during the 1950s and 60s,
    amid Britain’s call for post-war labour. These pioneers came with grit, resilience and spice tins
    tucked tightly in luggage. The UK Home Office acknowledges that over half a million people from
    the Indian subcontinent settled in the UK between 1950 and 1980. At that time, British high
    streets offered little beyond bland canned goods. Familiar ingredients like ajwain or curry leaves
    were rare finds. Today, however, the contrast is striking. Back home, buying spices was often a
    visit to a bustling bazaar; a dance of voices, colours, scoops of turmeric and Kashmiri chilli
    weighed by hand. In the UK, South Asians now make weekly pilgrimages to Asian supermarkets
    and local stores like Soho Road’s spice shops or use online platforms stocked with brands like
    MDH, Rajah, or Shan. What was once hand-packed in cloth sacks is now clicked into digital
    baskets. Yet, the search is still sacred. Each spice bought is a thread in the fabric of cultural
    preservation.

    Over time, South Asian food in the UK evolved from survival fare to shared celebration. Across
    temples, mosques, and gurdwaras, flavours once confined to separate states and sects began
    mingling. A Tamil sambhar might now sit beside Punjabi chole at community potlucks. The SMV
    study found that while Bangladeshis missed fish curries and Pakistanis longed for biryani, all
    turned to food during festivals to feel whole. In these kitchens, identity is not static; it simmers,
    blends, and binds. And this isn’t a one-way street. Increasingly, British families are embracing
    this culinary heritage. Chicken tikka masala, once dubbed Britain’s national dish, now shares
    space with regional delicacies in high-street supermarkets. From tea lattes to biryani meal kits,
    South Asian flavours are being folded into the British palate, and with it, a deeper appreciation
    for the stories behind the food.

    For the children and grandchildren of migrants, the kitchen has become a bridge between two
    worlds. These generations, raised with roti in lunchboxes and shepherd’s pie at school dinners,
    are not merely inheriting recipes but they are remixing them. The SMV report spotlights dishes
    like “masala mac and cheese,” “cardamom-infused Victoria sponge cakes,” and “samosa
    burgers” as acts of cultural creativity. One participant recall, “I FaceTime my mum while making
    dal, and then finish it off with a fried egg of my version.” These mashups are not signs of dilution,
    but declarations of ownership. The younger generation plates are palimpsests, layered with
    memory, innovation, and identity. The act of cooking is no longer just remembrance, it is
    Yet amid all this innovation, the emotional pull of heritage food remains unshaken. In the SMV
    research, homesickness was most profoundly tied to taste. The scent of ghee, the snap of cumin
    seeds in hot oil are not mere ingredients, they are portals. Government initiatives like the UK’s
    Community Integration Grants have recognized this, funding kitchens and food festivals that
    bring people together across differences. In multicultural hubs like Birmingham or Leicester,
    where according to the 2021 Census, over 40% of the population identifies as Asian, and food
    has become a shared language, not just within the diaspora but across communities. In these
    places, South Asian food no longer whispers from the margins, but it speaks proudly from street
    corners, school canteens, and Sunday markets.

    Food’s emotional charge extends beyond nostalgia, it nourishes selfhood. In a world rushing
    toward convenience, slow-cooked dal is rebellion. According to SMV data, even highly
    assimilated professionals like doctors, engineers, researchers cling to culinary rituals passed
    down generations. Lunchboxes are packed with care, and recipes are kept in WhatsApp
    messages and memory. With the rise of home-based businesses, many South Asian migrants
    have turned cooking into livelihood: over 12,000 South Asian food businesses are now registered
    in the UK (UK Business Statistics, 2023). These ventures include catering services, spice sellers,
    sweet makers who are both economic engines and cultural beacons. They tell a simple truth that
    food sustains more than bodies, it sustains legacies.

    And so, in every lovingly packed tiffin, in every chai brewed at dusk, a story is being retold- a
    story of departure, longing, reinvention, and quiet pride. The British kitchen has become a stage
    for memory and imagination, where naan meets Nutella, and curry simmers beside casseroles.
    It is here, in the stir of a ladle or the soft press of dough, that migrants reconcile heritage with
    home. As one participant said, “Cooking makes me feel I’m still me, even here.” It’s a reminder
    that home is not always a place; it can be a smell, a taste, a ritual. And in a land where the rain
    through every lovingly cooked meal.

    Sources:

    SMV 2025 research report
    https://old.causewaycoastandglens.gov.uk/
    https://www.ons.gov.uk/
    https://www.cityoflondon.gov.uk/

     

    (2) Aakanksha Haran | LinkedIn

  • RECORDING: Beyond Words: How Language and Culture Shape Credible Global Market Research

    RECORDING: Beyond Words: How Language and Culture Shape Credible Global Market Research

    This webinar has been generously sponsored by TTC wetranslate Ltd 

    Unlock the secrets to truly credible global market research in thisupcoming webinar, “Beyond Words: How Language and Culture Shape Credible Global Market Research.”

    In today’s interconnected world, understanding your audience goes far beyond simple translation. Join us to discover how cultural nuance and linguistic expertise are essential for accurate data, meaningful insights, and research that resonates worldwide.

    This session will empower you with practical strategies to navigate cross-cultural challenges, avoid common pitfalls, and deliver research that stands up to global scrutiny.

    Our speaker – Levent Yildizgoren

    Levent is one of the two co-founders of TTC wetranslate and has helped it grow from a single to multi-language vendor. Levent is an experienced English to Turkish translator himself and a PRINCE2® Qualified Project Manager.

    Levent has over 30 years of industry experience; he is a mentor, speaker, charity fundraiser and visiting lecturer at Essex University. He was the winner of ‘Outstanding Contribution to Translation Industry in 2015’ award.

    Levent also is a published author of ‘Good Business in any Language’ and host of ‘Thrive in Global Markets’ podcast. In his spare time, he enjoys skiing, bike riding and swimming, and is also a PADI rescue diver.

    E: levent@ttcwetranslate.com

    Watch this webinar here

  • From Tapes to Tech: How Transcription is Evolving – and So Are We

    From Tapes to Tech: How Transcription is Evolving – and So Are We

    By Accu-Scribe Limited, an ICG long-standing advertiser.

    Accu-Scribe logo

     

     

    There was a time, not that long ago, when transcription meant sending out physical tapes in the post and waiting days, sometimes weeks, to receive a typed transcript in return. For researchers, agencies, and consultants, it was a slower world. But one thing was always certain: transcription was essential to capturing and analysing human insight.

    Fast forward to 2025, and the landscape has shifted dramatically. With the rise of digital audio technology, cloud computing and automatic speech recognition and generative AI, transcription can now be turned around in hours, not days. These technologies have brought undeniable benefits: speed, scale, and affordability.

    And yet, as many insight professionals know, speed is not always synonymous with accuracy. For example, while the current star of the show, AI, can do a lot, it doesn’t always pick up on nuance, clarity, or context. Speaker attribution can falter, key phrases may be misinterpreted, and the subtleties that matter to researchers can get lost.

    The Human Touch Still Matters

    That’s why Accu-Scribe continues to play an important role in today’s evolving ecosystem. For years, we’ve been known for our reliable, accurate, and human-led transcription services, and that remains at the heart of what we do.

    But we’re evolving too.

    As the demands of the industry shift, we’re combining the best of technology with the rigour of human expertise to deliver a suite of services designed to support insight professionals, agencies, and independent consultants in a fast-changing world.

    Our Evolved Service Offering

    Hybrid Transcription

    Our most popular new offering – a service that uses AI to generate a fast first draft, which is then checked and corrected by an experienced transcriber. It’s the perfect balance of speed and accuracy.

    Focus Group Plus

    A complete support package for qualitative research tailored to your company’s needs, offering speaker identification, optional keyword tagging, summary outputs, and rapid delivery – helping researchers make sense of group dynamics quickly and clearly.

    Analysis Plus

    Designed for those who want more than transcription. Our content analysis service turns transcripts into structured insights, including coding, thematic summaries, and highlight extraction.

    Excel Transcription

    When data comes in tabular formats or needs structured outputs, our Excel transcription delivers content that’s ready for use in spreadsheets, dashboards, or reports.

    Admin Support Services

    Our newest offering supports freelancers, SMEs, and boutique agencies with flexible admin help – from formatting documents to managing calendars – giving you more time to focus on growth and client delivery.

    Keeping Pace with Change

    We know the demands of transcription and insight work are changing – and so are we. At Accu-Scribe, our goal is not just to keep up, but to actively support our clients as they adapt and grow.

    By combining technology with human judgment, we’re helping to build a future where transcription isn’t just faster, but smarter – and where insight professionals can count on quality, every time.

    For more information, or to talk about how we can support your next project, feel free to reach out to us at info@accu-scribe.co.uk or visit our new website at www.accu-scribe.co.uk

    Accu-scribe Ltd – The ICG

  • Make Your Global Content Personal

    Make Your Global Content Personal

    Article by ICG Advertiser, The Language Factory 

    English may be one of the most widely spoken languages, with 1.53 billion people worldwide who speak it natively or as a second language*, but did you know that other European languages have also left their mark around the globe? *Statista

    French is the official language of 32 states, with over 61% of these states based in Africa. There are more Spanish speakers in Mexico (132.5 million) and Colombia (52.7 million) than in Spain itself. Arabic is an official or co-official language across 25 countries and recognised as a minority language in six more.

    All these languages have something in common: regional variations, idioms and cultural nuances that can significantly influence your audience and impact your business. For example, only translating your marketing content into Peninsular Arabic risks alienating speakers of other dialects, while translating your research survey into Québecois French (Canadian French) ignores Swiss French, French in France and all the African French dialects.

    In this blog, the TLF team highlights the value of localisation by including regional variations and top tips to get it right the first time..

    Read the full article here 

  • RECORDING: Click, Connect, Engage! Using Cyberpsychology to Motivate Participants Online

    RECORDING: Click, Connect, Engage! Using Cyberpsychology to Motivate Participants Online

    This webinar is generously sponsored by InsightX, specialists in designing custom fieldwork and data collection strategies to meet the unique needs of each client. Whether it’s B2B or B2C, Quant or Qual, CATI/Online/Mixed-Mode, Locally or Internationally, their omni-channel approach fosters authentic participation and ensure the collection of high-quality, representative data.

    Do you want to know why participants in an online community won’t engage with each other? Why online focus groups feel so much harder to get going than face-to-face ones? Or why your participant happily videoed himself in the shower for a pre-task? Cyberpsychology has the answers – and more! In this webinar, Dr Jo Meredith – who previously worked as an academic in the field of cyberpsychology – will talk through the high level theories that explain online behaviour, and give insight, tips and tricks into how to make sure you can get the most out of your participants online.

    Dr Jo Meredith 

    Dr Jo Meredith is Associate Director at Magenta Research. With a PhD in Social Psychology and a specialism in cyber and media psychology, Jo has focused predominantly on understanding online behaviour and communication. She has published peer-reviewed academic papers in the specialist journals, and worked in the highly regarded Cyberpsychology Research Unit at the University of Wolverhampton. Since joining Magenta, Jo has made good use of her background in cyberpsychology, working on projects on high media literacy and AI.

    About Magenta

    Magenta is a multi-award winning full-service global consumer insight agency. Magenta is a team of passionate senior researchers with diverse expertise, from anthropology to AI, cyber psychology, semiotics and discourse analysis, using innovative approaches to push boundaries and access how people truly think and feel. We foster an environment of curiosity, challenging norms and brave thinking. Our mission is to bring real voices to the forefront, unbound by methods, choosing approaches that get closer to the consumer. Our visual storytelling will share a story you’ve never heard before.

    (3) Joanne Meredith | LinkedIn

    Jo@magentaresearch.co.uk

    Watch this session here 

  • Your Toaster Has Feelings Too: How East Asian Animism Is Reshaping Western Consumer Culture

    Your Toaster Has Feelings Too: How East Asian Animism Is Reshaping Western Consumer Culture

    Article by ICG member Felicia Schwartz, China Insight 

    Fan Ji- Earth Nidus 1/2 – glazed earthenware, aluminium mesh, flocks. RCA website

    Fan Ji- Earth Nidus 1/2 – glazed earthenware, aluminium mesh, flocks. RCA website

    In a world where your mug knows your preferred tea temperature and your audio speaker greets you with a smile, the lines between human and object are quietly blurring. Beneath this shift lies a subtle but growing influence: East Asian animism—the worldview that all things, living or not, possess a spirit or inner life. Once relegated to an obscure area of oriental philosophy, animist thinking is now shaping how brands design, market, and ritualize products to emotionally connect to consumers.

    While Western consumer culture has long celebrated functionality and ownership, East Asian animism brings a relational lens—treating objects as beings, not tools. Increasingly, this philosophy is turning up in surprising places. Here are four emerging trends:

    1. Objects as Companions, Not Tools

    Forget kawaii and cottagecore aesthetics—this is deeper. Designers are embedding subtle emotional cues into products, encouraging users to relate to objects like companions. Tech items like the Ember Mug, with its single glowing LED “eye,” appears watchful whilst catering to your tea mug warming needs. Italian brand Alessi has long anthropomorphized kitchen tools with smiling faces and playful gestures. This design language endows everyday objects with presence, gaze, and even personality.

    1. Design Philosophy from Object-Oriented Ontology (OOO)

    In design schools like RCA and Parsons, Object-Oriented Ontology is moving from obscure philosophy into applied thinking. OOO argues that objects have their own essence, independent of human use—a perspective that echoes animist traditions. In practice, this has led to more emotionally complex, even “weird,” design outcomes: objects that resist human mastery and invite us into co-existence, not control.

    1. Emotional Sustainability: Mending Over Discarding

    IKEA’s recent research into “emotionally durable” design highlights a shift from “simple” sustainability to meaningful connection. Inspired by Japanese traditions like Kintsugi—mending broken pottery with gold—brands are asking how people bond with objects over time. Consumers are not just keeping things longer; they’re treasuring the story embedded in their wear, damage, or repair. This emotional logic, rooted in reverence for impermanence, gives objects a kind of evolving “spirit.”

    1. Care Rituals for Products

    Brands are beginning to include “care guides” with products—not just usage instructions, but ongoing rituals of maintenance. High-end knives, audio gear, and even skincare now come with instructions similar to how one might care for a plant or pet. These guides foster a sense of reciprocity: treat the object well, and it will serve you with loyalty. This shift reframes ownership as relationship, not possession.

    Why It Matters for Insight Professionals

    For researchers, these trends signal a deepening of emotional logic in consumption—a move from ownership to kinship, from use to care. As Western consumers adopt practices that reflect East Asian animism, we’re seeing not a fad, but a worldview shift. Objects are becoming participants in the household, the workspace, and the self. Understanding this subtle transformation opens the door to richer cultural insight—and more resonant brand strategies.

    Felicia Schwartz is the founder and director of www.chinainsight.co.uk, a strategic insight consultancy offering research and strategic activation across East and SE Asia.

  • RECORDING: Exploring the Potential of VR/AR in Consumer Insights

    RECORDING: Exploring the Potential of VR/AR in Consumer Insights

    This Knowledge Share has been generously sponsored by Yasna.ai, the AI-powered platform that helps independent researchers, consultants, and research agencies scale in-depth interviews. Claim your free 14 days Yasna PRO free trial today – conduct ±50 interviews (worth €100), sign up at yasna.ai

     

    Please join ICG member (and committee member) Barbara Du Perron, Bric,  who’ll talk to us about VR and AR

    What members will gain from attending:

    • Understanding VR/AR & why it is relevant for Consumer Insight: What these technologies are, current trends, and why they matter for market research.
    • Opportunities for Research: Practical applications like early-stage innovation, pack testing, shopper research,  virtual home testing, and usability research.
    • Collaboration Potential: Exploring ways we can work together. I am especially interested in quallies that are open to conducting interviews in VR/AR (either remote or in-person with augmented/mixed reality), recruiters specialized in street intercepts or hard to research sample (e.g. headset owners) , people that are great with video and that would be interested in creating immersive deliverables using VR/AR footage and industry/domain experts in relevant domains like automotive, pack/ shopper or usability research.

    About Barbara

    Barbara is an independent consultant with a focus on research technology and innovation  (helping clients choose new tech/tools, running pilots, inspiration workshops, etc). She’s currently transitioning to building research solutions that leverage the potential of VR/AR in market research. Barbara sits on the ICG committee and is responsible for Advertising and Sponsorship.

    Watch this session here

  • RECORDING: Commercial Semiotics – IN ACTION!!

    RECORDING: Commercial Semiotics – IN ACTION!!

    This webinar is generously sponsored by InsightX Research Solutions , specialists in designing custom fieldwork and data collection strategies to meet the unique needs of each client. Whether it’s B2B or B2C, Quant or Qual, CATI/Online/Mixed-Mode, Locally or Internationally, their omni-channel approach fosters authentic participation and ensure the collection of high-quality, representative data.

     

    We welcome ICG member Ashley Mauritzen to present this webinar. 

    Commercial semiotics – IN ACTION!!!

    A hands-on guide to integrating commercial semiotics and cultural analysis into your research practise.

    Semiotics and cultural analysis have so much to offer – but if you’re struggling to get your head round them, how do clients stand a chance? This webinar gives you the practical grounding you need to integrate this powerful methodology – with its unique capability to surface hidden meanings and make sense of the cultural noise.

    How? We will be going low on theory and big on application. Getting beyond how it works to how it’s used. With a total absence of jargon, some interactive decoding and plenty of case studies along the way.

    Come along if you’re curious to know:

    ⁃            When could semiotics add most to your project?

    ⁃            How can you sell semiotics to clients?

    ⁃            How can semiotics work alongside qualitative and quantitative research?

    … and plenty more.

    Ashley Mauritzen

    Ashley Mauritzen has been helping brands decode consumer culture and future-proof their place within it since 2010, working across brand positioning, product innovation and creative development for some of the world’s biggest brands.

    With a background in journalism, her practice is distinct for its emphasis on demystifying semiotics, producing clear, provocative and actionable strategic insight with plenty of personality.

    A seasoned independent consultant, Ashley partners with big agencies and boutique outfits – from proposal right through to client presentation.

    (12) Ashley Mauritzen | LinkedIn

    Watch this session here 

     

     

     

  • The New ‘Quiet Luxury’ Trend

    The New ‘Quiet Luxury’ Trend

    Article by ICG member Alessandra Rizzo, Se Synergic Evolution

    The current prudence in purchases due to a diminished spending capacity, in the case of the high-end, is also linked to that effect called ‘luxury shame’ which has led the most affluent customers less affected by the crisis to slow down or postpone their purchases due to greater awareness and ‘ethics’.  In practice, this is a reaction against the excessive visibility of luxury, which can be seen as misplaced in times of crisis or increased attention to social inequalities.

    The advent of ‘quiet luxury’ is a socio-economic phenomenon of considerable interest, the analysis of which is particularly pertinent in the context of the current dynamics of economic crisis. Far from being a mere aesthetic trend, this expression of luxury is distinguished by a deliberate opposition to ostentation, favouring the intrinsic quality, craftsmanship and durability of products over more ephemeral but immediately recognizable logos and status symbols. Examples of ‘quiet luxury’ are brands such as Loro Piana, Bottega Veneta, Brunello Cucinelli, The Row, Hermès.

    From a research perspective, quiet luxury can be interpreted as an adaptive response of affluent consumers to a climate of economic uncertainty and, in some cases, a growing social aversion to conspicuous consumption. In times of recession or slowing growth, the brazen display of wealth may be perceived as insensitive or even reprehensible, prompting consumers to adopt more discreet but no less expensive consumption strategies. Moreover, the concept of aspirationality, which has always driven the consumption of designer products, is now moving away from the idea of status towards new, more valuable and sustainable horizons.

    The implications of this shift are multiple. At a macroeconomic level, it could indicate a reallocation of spending towards productive sectors that value excellence and innovation, potentially stimulating more sustainable and niche production. At a behavioural level, it suggests an evolution in value perception, where investment in durable, high quality, yet discrete goods become a more sophisticated and profound marker of status.

    Future research should investigate the persistence of this trend, its ramifications on emerging markets and the impact on the strategic positioning of luxury companies that have to adapt to this change. Quiet luxury does not appear to be a passing fad, but a profound evolution in the way consumers perceive and desire luxury. The brands that know how to embrace this transformation, putting authenticity, intrinsic quality and discretion at the centre, will be the ones best able to navigate the challenges and seize the opportunities of the future market.

    (1) Alessandra Rizzo | LinkedIn

     

     

  • What AI Can’t See: Notes from a Quiet Cup of Tea in Japan

    What AI Can’t See: Notes from a Quiet Cup of Tea in Japan

    By ICG member Camille Gerbaud

    My chatbot colleague and me

    I use AI every day, and I’m the first to admit it’s become a kind of desk buddy. The kind who’s always around, never takes a lunch break, and agrees with absolutely everything I say.

    Working solo as a qualitative researcher means there’s no one to bounce half-formed ideas off, no “Is this a real insight or just a nice quote?” over a lukewarm instant coffee in a novelty Christmas mug that’s somehow still in rotation mid-May, and no “Would you flag this as a theme or leave it?” while scrolling through transcripts. So, I talk to AI throughout the day. I’ll ask it to help brainstorm questions for a discussion guide or come up with creative activities for an online community. I’ll feed it transcripts and ask for summaries to check against my own impressions. I even use it at the end of a project to double-check that my report covers the brief, basically outsourcing my imposter syndrome to a chatbot.

    In that sense, it’s more than just a tool. It helps me think aloud. And honestly, we should normalise that. Talking to yourself isn’t a sign of madness, it’s a productivity hack. Research indicates that external self-talk can enhance focus, problem-solving, and emotional regulation. So, if you work alone, AI becomes the colleague who’s always available, never interrupts, and doesn’t judge you for having the same conversation multiple times a day.

    No small talk, no problem

    Earlier this year, I travelled to Japan for the first time and one of the first things I noticed was the silence. Not just in the streets or on the trains, but in the small interactions where I instinctively expected chatter. At the hotel reception, at the cashier, even during a kimono fitting, there was no small talk, no “How long are you staying?” or “Have you been to Kyoto yet?”. Just a polite smile and the quiet efficiency of someone doing their job without the need to fill the space with words.

    It caught me off guard. I kept trying to initiate those little exchanges, out of habit mostly, and each time, the silence that followed felt awkward. But the more it happened, the more I realised that the awkwardness was mine. In Japan, silence isn’t a gap to be filled. It’s part of the experience. A sign of respect, even. At the tea ceremony, I watched someone take what felt like an entire hour to make a single cup of matcha. Every movement was careful, deliberate, unhurried. It made me realise how much I’m used to speeding things up, even rituals I claim to value, like tea.

    It also made me reflect on how we interpret silence in research. In France, a pause in a conversation might just be that, a pause. A second to think, or breathe, or let a thought settle. In Japan, it could be the same, or something else entirely. But you’d never know unless you understand the cultural rhythm behind it. You can’t just translate the language and call it insight. You need someone who speaks the unspoken too.

    Reading the room is not in the prompt

    What Japan reminded me is that what we call “normal” is just what we’re used to. It takes being outside of your own culture to realise how much of your behaviour is shaped by it. Back in France, for example, silence isn’t necessarily awkward. A pause doesn’t mean someone is disengaged. And if a participant frowns, interrupts, or says “Non, c’est pas ça,” it doesn’t mean they’re upset. It just means they’re thinking. Engaged. Being French.

    This is the kind of nuance AI can’t read. It would flag those moments as red. It would miss the fact that the person actually enjoyed the conversation, opened up, and even stayed on the call longer to keep talking. I’ve had this happen often, especially in B2B interviews with senior professionals. People who don’t always show warmth in an obvious way. But at the end, they’ll thank me for the exchange, say how much they appreciated the space to talk, and use words like “bienveillance”. You’d never guess that just by reading the transcript.

    That’s what being a culturally fluent researcher means. It’s not just about knowing the language. It’s about knowing when to soften your tone, when to hold a silence, when to fill it. When to back off. When to lean in. It’s about reading the room in real time: facial tension, hesitation, irritation, curiosity, and adjusting. Not based on scripts or sentiment scores but based on experience. Based on instinct.

    AI is brilliant at helping me stay sharp. It speeds things up, keeps me organised, and lets me think out loud when no one else is around. But tools are just tools. They need human context. They need someone who knows when a frown means “I’m thinking”, not “I’m done.”

    (1) Camille Gerbaud | LinkedIn