Topic: Running your Business

  • The AI Growth Engine for  Small Market Research Agencies – how to use AI to better market, sell, and engage with clients

    The AI Growth Engine for Small Market Research Agencies – how to use AI to better market, sell, and engage with clients

    Join ICG member Paul Griffiths for this valuable Knowledge Share. This Knowledge Share has been generously sponsored by EXPLNERS. Paul will offer practical and immediately actionable ways to start using AI to save time and do more consistent and effective marketing, sales, and client engagement. Specifically designed for freelancers and small market research agencies. Paul Griffiths Paul Griffiths is the founder of Client Advocates. He helps leaders of Market Research and Insight Agencies grow revenues through proven strategies. He also supports Heads of Insight to increase their influence and budgets by creating impactful commercial plans. With 25 years’ experience growing research agencies and working with client-side insight teams, Paul understands the challenges of delivering great work while driving commercial value. He’s worked both agency and client side, commissioning and selling research, managing commercial relationships, and advising leaders across the UK and internationally. If you’re looking to grow your insight agency/ micro-business or respond to changing market conditions, Paul brings practical strategies that work. LinkedIn: https://www.linkedin.com/in/paulneilgriffiths/ Website: https://clientadvocates.co.uk/ Podcast: https://apple.co/4qnK2Pv

    Register for this session here

  • ICG Members’ Buddy Scheme:  June ’26 – Aug ’26 inc

    ICG Members’ Buddy Scheme: June ’26 – Aug ’26 inc

    Join our next ICG member Buddy Scheme!

    You’ve seen their name on the e-group, you’ve noticed their face at an ICG event, but how do you really get to know them and become known yourself?

    You join this quarter’s Buddy Scheme!

    Now in its 4th year, this is a great opportunity for ICG members to meet and exchange ideas/opinions with another member over a 3 month period. 

    No huge commitment needed, just a willingness to (probably virtually) meet up with your ‘buddy’ at agreed times and agree to share work issues/concerns/questions with each other.

    Suggestions for how to have a successful Buddy experience here

    To sign up to our next Buddy scheme, register here

    (Registrations open until end of 26 May)

  • Win More Projects With AI-Moderated Qual – And Get Paid For It

    Win More Projects With AI-Moderated Qual – And Get Paid For It

    This is a Lunch&Learn session with Tellet In this session, Greg Burke from Tellet will show you exactly how AI-moderated qualitative research works in practice – from designing a discussion guide to analysing hundreds of in-depth conversations at once. You’ll see a live demo of the Tellet platform, hear how independent researchers and agencies are already using it to win new business, and learn how you can start including it in your own proposals. He’ll also walk through our new referral scheme for ICG members.

    About Tellet 

    Tellet is an AI-moderated qualitative research platform used by agencies, consultancies, and independent researchers worldwide. It lets you run hundreds of in-depth, conversational interviews simultaneously – giving you qualitative depth at quantitative scale, without needing a large team. For independents and small firms, that means you can take on bigger briefs, deliver faster, and offer something genuinely differentiated.

    Greg Burke

    Greg Burke is the CEO and co-founder of Tellet. Based in Amsterdam, he has spent the last three years building Tellet into a platform used by some of the world’s leading research agencies and brands, including Kantar, NielsenIQ, Vodafone, and KPMG. Greg is passionate about giving independent researchers access to the same tools the big agencies use.

    The referral scheme

    Tellet are introducing a referral arrangement for ICG members, valid throughout 2026. If you introduce a new client to Tellet and they go on to complete a qualifying project (minimum 100 participants), we’ll pay you a referral fee of €500 for the first project. For every subsequent qualifying project that client runs on Tellet during 2026, you’ll earn €250. There’s no ongoing commitment – just a straightforward way to earn from recommending a tool you already know works.

    Register for this session here 

  • Northern Connection

    Northern Connection

    This event has been generously sponsored by Face Facts – Getting Research Done.

    Come and join us!

    When: Thurs 19 March, 4-6pm and drinks afterwards Where: The Adelphi (Tap Room), Hunslet Road, Leeds, West Yorkshire LS10 1JQ. Why: It will be fun and you know you should The ICG is holding an event to bring researchers based in the North (and hey the Midlands are the North, right?) and we want you there to make it go with a bang! What to expect:
    • Learn about the ICG and what our members can do to support research agencies and client-side businesses and other indies
    • Celebrate and elevate all our amazing businesses in the North – we lead the way on quality and innovation in the North, let’s pat each other on the back
    • Meet each other and make firmer connections, drink free beer and eat free nibbles…

    Register your free place here 

    Bonus event: if you are unable to make the 19th or just want another opportunity to network, why not join the research community at Padel Insights Network (PIN) on 18th March? No previous experience is required, everything is provided, so do not worry if you have not played padel before. It’s all about getting together, doing something different and having some fun. More info and tickets here
  • When the sh*t hits the fan – helping you with business continuity planning

    When the sh*t hits the fan – helping you with business continuity planning

    Join us for this frank, no-holds-barred, non-recorded, ICG-member only discussion.

    We’ve probably all been there – or will be at some point. You experience a cyber attack, you’re suddenly diagnosed with ill-health or an accident, you go through a disaster like a flood, or a break-in or a fire… The list goes on. As business-owners juggling it all, all of this can be terrifying. So terrifying that it can feel insurmountable to plan for these things and know when to turn when they strike. Now is your chance to do something pro-active. Join us to hear about what fellow ICG members have gone through – and how they came out the other side – and find out more about how the ICG can help. This should be an enlightening session – don’t miss out. It won’t be recorded so that we can all share our experiences freely. Special thanks to those ICG members who’ll be kicking the discussion off; Kath Rhodes – Qual Street Kath Rhodes Kath will be talking about how she fell foul of a phishing attack – with clients getting fake emails from her as a consequence… Claire Salkeld – Hummingbird Insights Claire will be be talking about how cyber attackers can try to gain access to bank accounts without you even realising, and what you can do to protect yourself. Danny Sheahan, Delve Research Danny  will talk about his experience of receiving a cancer diagnosis while running a small research business, and what it taught him about preparedness, client relationships, and building business continuity.

    Register your place here 

  • BOOK GROUP: Will Storr’s ‘A Story is a Deal’

    BOOK GROUP: Will Storr’s ‘A Story is a Deal’

    The ICG’s Book Group is designed to give members a flavour of a range of books that other members value and encourage others to read and discuss them. Each session will be led by an ICG member who’ll talk briefly about the content of the book they’ve chosen, why they chose it, and how they interpret and feel about it. We’ll then open the session up to others to contribute their own thoughts. You don’t have to have read the book being discussed to attend the session, but we encourage as many of you as possible to do so.
    This session will be led by Judith Rose (Explners) and will be about ‘A Story is a Deal: How to use the science of story to motivate and persuade’  by Will Storr.

    Register here 

  • RECORDING: State of the (Insight) Nation – A Review of 2025 and Some Predictions for 2026

    RECORDING: State of the (Insight) Nation – A Review of 2025 and Some Predictions for 2026

    This webinar has been generously sponsored  by Liveminds

     

     

     

    Join our esteemed industry panellists to discuss some key themes from 2025 and help predict 2026.

    Come away from the session with a better idea of what those in other areas of the industry (field, larger agencies, clients) are experiencing, as well as an idea of what your fellow independent consultants are going through as well.

    A perfect start to the new year.

    Our Panellists

    Rebecca Cole – Panel Chair, Cobalt Sky, MRS Board Member (and Chair-Elect)

    Rebecca Cole is the CEO of Cobalt Sky, an award-winning market research operations company, where she has worked since 2006. She has served on the main board of the Market Research Society (MRS) since 2020 and will be assuming the role Chair in April 2026. A highly experienced web scripter and quantum programmer, Cole is also Co-Chair of the Association for Survey Computing (ASC).

    Steven Darby: Leeds Building Society 

    Steven is responsible for the Leeds Building Society research department, over a decade of client-side industry experience across B2B and B2C. He works with leading partners and agencies across the industry to bring the needs and voice of customer to the heart of the organisation.

    Steven became Aura Director of Events and Awards in 2018, and Vice Chair in 2023 where he is responsible for delivering the Aura program of webinars, seminars, conference content and the AURA awards. As well as working at LBS and volunteering with Aura Steven has used this experience to support the MRS and has been a judge for the MRS Awards since 2019.

    Sam Grey: Managing Director, i-view London

    Sam has 24 years’ experience across recruitment, qual and quant fieldwork, automotive clinics, interviewing and facility operations. As Managing Director of i-view London, Sam has helped shape a multi-award-winning, inclusive viewing facility known for high-end hospitality, technical excellence and seamless delivery. Sam is a vocal advocate for the unique value of face-to-face insight in an increasingly hybrid industry.

     

    Dr. Sarah Jenkins, Founder and Director of Magenta

    Sarah is an award-winning insight professional with a distinguished career spanning more than 20 years. Starting in academia, moving to a think tank then the Social Research Institute of Ipsos MORI, Sarah moved into commercial research when she became Head of Qualitative in the Ipsos media team. In 2016, she founded Magenta Research, growing it into a multi-award-winning agency known for actionable client insights and storytelling. As an active member of the research community, Sarah has judged awards, served as AQR Vice Chair, and delivered MRS training.  As respected conference speaker and thought leader, Sarah continues to push the boundaries of research challenging others to think differently and not always take the easy path.

     

    Listen to the recording here 

     

  • RECORDING: Powering up Your Research in 2026

    RECORDING: Powering up Your Research in 2026

    How Independent Consultants Can Compete on Quality and Scale by partnering with InnovateMR+Ivy Exec

     

    This session is designed specifically to support independent research consultants as they look ahead to 2026. We’ll explore how to strengthen your research offering by combining high-quality, verified samples with global reach and agile methodologies—without the infrastructure of a large agency. Topics include:

    • How independents can access hard-to-reach B2B, healthcare, and specialist audiences
    • What to look for in sample partners to ensure quality, verification, and credibility
    • Ways to scale projects globally while maintaining control and confidence in your data
    • How modern recruitment, profiling, and AI-driven quality checks reduce risk and rework
    • Practical approaches to delivering “agency-level” insight as an independent

    Why members should attend
    Independent consultants are under increasing pressure to deliver fast, credible, and globally relevant insights—often with limited time and resources. This session will show how the right sampling and research support can help you punch above your weight, protect your reputation, and future-proof your research offering in 2026 and beyond.

    Innovate MR + Ivy Exec

    Since the acquisition of Ivy Exec in January 2023, InnovateMR and Ivy Exec operate as a unified research solutions provider that bridges traditional quantitative sample access with deep qualitative expert insights. Together they offer:

    • End‑to‑End Research Capabilities: From broad quantitative sampling to targeted expert interviews and B2B insights. PR Newswire
    • Advanced Quality & Fraud Prevention Tools: Enhanced technologies like AI‑driven analytics and fraud detection to ensure data integrity. InnovateMR
    • Broader Market Reach: Expanded global reach across industries requiring detailed consumer and expert insights. InnovateMR

    Summary:
    InnovateMR is a market research technology powerhouse delivering fast, quality insights through advanced sampling and analytics, while Ivy Exec brings a large, vetted B2B expert network and career‑oriented content; together they offer integrated quantitative and qualitative research solutions for complex decision‑making needs.

    OUR SPEAKERS

    Mari Smith

    Mari Smith- AVP, Client & Business Development, EMEA at InnovateMR + Ivy Exec

    With 15 years in the market research industry, Mari Smith brings a unique blend of operational expertise and commercial acumen. Over the past four years, she has transitioned from an operational background to a commercial role, leveraging her deep industry knowledge to build and expand InnovateMR + Ivy Exec’s EU business. Mari has worked with various clients—including MR agencies, consultancies, private equity firms, end clients, and media agencies—across quantitative and qualitative methodologies. Her experience in streamlining operations, scaling business growth, and delivering client-focused solutions makes her a key driver of success at InnovateMR + Ivy Exec.

    (84) Mari Suszka-Smith | LinkedIn

    Monica Kaur

    Monica Kaur – Client Manager, EMEA at InnovateMR + Ivy Exec

    With over 15 years of experience in client and new business development within the market research industry, Monica Kaur specialises in onboarding new clients, developing client relationships, and driving revenue growth. At InnovateMR + Ivy Exec, Monica partners with agencies, consultancies and brands to provide both quantitative and qualitative solutions across fieldwork and full-service research studies.

    Her specialties include consulting on quantitative and qualitative methodologies, within B2B, B2C and healthcare research, to drive organisational growth.

    (84) Monica Kaur | LinkedIn

    David Hickson

    David Hickson – Client Director, EMEA at InnovateMR + Ivy Exec

    With over 25 years of market research experience, David Hickson specializes in data integrity, panel management, and research technology. As Client Director for EMEA at InnovateMR + Ivy Exec, he partners with agencies and brands to refine their research strategies through robust sampling techniques, fraud detection measures, and AI-driven automation.

    David has worked across B2B, B2C, and public sector research, developing methodologies that enhance data quality and operational efficiency. His expertise spans survey design, respondent engagement, and leveraging automation to maintain high standards and maximize value.

    (84) David Hickson | LinkedIn

    InnovateMR: Market Research & Consumer Insights | Survey Panels | InnovateMR

    Ivy Exec: Market Research Recruitment for B2B | Ivy Exec

     

    Watch this session here 

  • RECORDING: Basic Compliances for SMEs

    RECORDING: Basic Compliances for SMEs

    Join us for this informative webinar run by Accountant Jai Haran (husband of ICG member Aakanksha Haran).

    Based on the topic areas that many of you requested, Jai will talk about business compliance requirements for

      • Accounting and Corporation Tax
      • VAT essentials
      • PAYE basics
      • Company Secretarial.

    He’ll then be available for questions.

    A perfect start to the year – get your company and finances operating efficiently – and compliant with the law.

    Jai Haran

    Jai works at RNM UK –  a firm of Chartered Certified Accountants, tax and business advisers. Their key focus is identifying opportunities that give our clients a meaningful business advantage. They provide a full range of accounting and business services to enterprises and individuals helping them to achieve growth and long-term success. Between them, they have decades of knowledge and practical experience.

     

    Watch the recording here 

    Slides here 

    ICG Webinar RNM slide 080126_R

  • RECORDING: The Glow Effect – Growing Your Business

    RECORDING: The Glow Effect – Growing Your Business

    This Lunch&Learn will provide you with an introduction to Glow, a comprehensive research solution designed for teams in marketing, brand strategy, product development, or agency services that need to quickly validate ideas and make data-backed decisions. You’ll also hear more about their Growth Program, giving you additional benefits through your ICG Membership.

    A bit about Glow 

    GlowGlow offers a smarter, faster way to gain reliable consumer insights without requiring a full research team or complex tools. It’s a comprehensive research solution designed for teams in marketing, brand strategy, product development, or agency services that need to quickly validate ideas and make data-backed decisions. The platform helps users collect feedback from global panels, analyze data with built-in analytics and real-time dashboards, visualize insights in branded reports, and act on results faster with tools for decision-making, storytelling, and strategy.

    Glow’s Growth Program is designed to help businesses grow by utilizing their advanced tech platform, which simplifies and broadens access to research. The platform excels at capturing real-time feedback from individuals in their natural context, leading to enhanced product development and accelerated insight generation. As part of this initiative, Glow is committing $100 million in hosting credits over three years to further support its users.

    Glow Home Page

    Glow Growth Program

    Marc Chester

    Marc Chester is an Account Director at Glow, a leading on-demand research platform that helps progressive brands make faster, better decisions through advanced survey technology. With over 20 years of market research and consumer insights expertise, Marc has built his career working with industry-leading organizations including Euromonitor International, Lightspeed GMI, and Toluna. At Glow, he works with clients, helping them capture real-time insights from over 110 million people worldwide, with a focus on delivering high-quality data up to 3x faster than traditional research methods.

     

    Watch this session here